Shipping policy

Effective Date: [INSERT DATE]

Thank you for shopping with Nayab's Co. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below for complete information.

Order Processing

All orders are processed within [2to5 hours ] after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, sales, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details (where available).

Shipping Methods

We offer the following shipping options:

  • Standard Shipping
  • Express Shipping (if available)
  • Cash on Delivery (COD) (if available)

The available shipping methods will be displayed during checkout.

Delivery Time

Estimated delivery times are:

Within Pakistan

  • Standard Shipping: [1 working day]
  • Express Shipping: [2 hours ]

International Orders

  • Estimated Delivery: [7 BUSINESS DAYS]

Please note that delivery times are estimates and may vary depending on your location and courier service.

Shipping Costs

Shipping charges are calculated during checkout.

Examples:

  • Standard Shipping: [SHIPPING COST]
  • Express Shipping: [SHIPPING COST]
  • Free Shipping on orders above [FREE SHIPPING THRESHOLD] (if applicable)

Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you'll receive a tracking number via email or SMS (where available).

You can use this tracking number to monitor the progress of your shipment through the courier's website.

Delivery Delays

While we work hard to deliver your order on time, delays may occasionally occur due to:

  • Public holidays
  • Weather conditions
  • Courier service delays
  • Customs clearance (international orders)
  • High order volumes
  • Unexpected events beyond our control

If your order is significantly delayed, please contact our customer support team and we'll be happy to assist you.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before completing your order.

Nayab's Co is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

International Shipping

We proudly ship internationally to selected countries.

Please note:

  • Delivery times vary by destination.
  • Customs inspections may cause delays.
  • Import duties, taxes, and customs fees are not included in your purchase price and are the responsibility of the customer.
  • Some products may not be available for international shipping due to local regulations.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within [X DAYS] of the expected delivery date.

Please include:

  • Your order number
  • Photos of the damaged package or product (if applicable)

We'll work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Nayab's Co

Email: support@nayabsco.com

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM

Recommended Placeholder Values

If you're just launching your Shopify store, these are common values you can use and adjust later:

  • Processing Time: 1–2 Business Days
  • Standard Delivery (Pakistan): 3–5 Business Days
  • Express Delivery: 1–2 Business Days
  • International Delivery: 7–14 Business Days
  • Free Shipping Threshold: Rs. 4,999
  • Standard Shipping Cost: Rs. 250
  • Express Shipping Cost: Rs. 500
  • Report Lost/Damaged Orders Within: 48 Hours