Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

At Nayab's Co, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition with all tags attached.
  • Be returned in its original packaging.
  • Include the original proof of purchase or order number.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for:

  • Incorrect size (subject to availability)
  • Damaged or defective items
  • Incorrect item received

If the requested item is unavailable, you may choose a refund or store credit.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging (if applicable)

We'll arrange a replacement, exchange, or refund after reviewing your request.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or clearance items
  • Gift cards
  • Customized or personalized products
  • Items that have been worn, washed, altered, or damaged after delivery
  • Products returned without original tags or packaging

Return Shipping

If the return is due to a change of mind, incorrect size selection, or any reason not caused by us, the customer is responsible for the return shipping costs.

If the return is due to a damaged, defective, or incorrect item sent by Nayab's Co, we will cover the return shipping costs.

How to Start a Return

To request a return or exchange, please contact our customer support with your:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos (if the item is damaged or incorrect)

We'll provide you with the next steps once your request has been reviewed.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@nayabsco.com
Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM